"I haven't solved it for two years." Yesterday, Mr. Yan broke into the media hotline and he ordered two lights in the Hangzhou Oriental Lighting Market. He found that his production process made him very dissatisfied. When returned, it was rejected.
In December 2007, Mr. Yan ordered two outdoor lights at the moonlight lighting store on the first floor of the Hangzhou Oriental Lighting Market. Mr. Yan paid the entire amount of the two lamps for more than 1,200 yuan at the time of booking.
In January 2008, Mr. Yan found the lamp in the presence of the goods, and the stainless steel interface was very rough. He was very dissatisfied. In the words of Mr. Na Yan, "it is worse than the things on the roadside stalls." To this end, Mr. Yan and the merchants have failed to negotiate many times.
"They said that they can fix it for me, but after repairing it twice, it is all the same." Mr. Yan had no choice but to submit a return.
Mr. Yan’s return request was rejected by the merchant. "I ran a few times, and I still dragged it. The new home has been renovated for more than a year. This light has not been used yet." Mr. Yan has lost patience.
Yesterday afternoon, according to Ms. Fu, a staff member of the moonlight lighting store in Hangzhou Oriental Lighting Market, at that time, Mr. Yan’s lights were made to the manufacturers in Guangdong. The styles and materials of the lamps were made according to the requirements of Mr. Yan, while the outdoor lights The interface cannot be very smooth.
Ms. Fu said that they had already gone to the factory in Hangzhou twice for his lamp, but now Mr. Yan has not come to pick it up. In addition, because Mr. Yan's lamp is a fixed product, it is not a regular style, and it cannot be sold and cannot be returned.
Moonlight Lighting, another Mr. Fu, said that they had promised to compensate Mr. Yan for two hundred yuan, but Mr. Yan did not agree.
Pan Yongming, a Zhejiang aiding law firm, said that the situation mentioned by Mr. Yan is not a safety quality problem, but a flaw in the surface technology, which can be classified as a quality problem. If the quality of the appearance is serious, the consumer can request a refund and cancel the contract, but if the quality of the appearance is very subtle, it may not meet the return requirements. Therefore, the key is to judge the severity of the surface quality problem, and it is recommended that consumers go to a qualified quality technology testing organization to identify the surface quality.
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