What happened to TCL TV? Frequent bursts of quality problems. Today, Xiao Bian has compiled the quality of the latest TCL TVs for everyone, and TCL has become a fan of television quality.
Users speak:
I purchased the TCL 42-inch color TV on September 18th, 2013. There was a problem on the night of April 7, 2015: The screen flickered slowly. On April 8, 2015, we called TCL color TV after-sales service. They said they would notify the technician to handle it.
Due to the irregularity of the problem, it was OK again after several hours of closure. However, the same problem occurred again on April 24, 2015. After playing the electricity sales, the technicians were asked to pay them a maintenance fee of RMB 40, regardless of whether they had any problems.
The master came to the door on the 25th, the master said; If you find the problem regardless of any problem even if it is a small number of small problems must first pay them 210 yuan maintenance work hours This is the so-called sky-high maintenance work hours fee. If you don't repair, you must pay 40.
What is irritating is that the motherboard has a small foot and welds. After the master repairs the welding, the master still says that it is the cause of thermal expansion and contraction. Is it ridiculous? Welded TVs are on the factory and we have to buy sky-high prices for repairs. Fees! Then I ask, to weld a point to 170? Too outrageous!
Also said that the price department audited, then I ask how did you check the price of this? Other brand TV home without home repair costs and maintenance hours as a well-known brand is such a blindly money?
Can this increase their brand awareness? Wouldn’t it be reasonable for us to increase the number of people buying their products? Is it reasonable to compare TCL with similar products?
The user tells:
I purchased a TCL-L42V6200DEG TV from Suning Tesco on TV in September 2012. As a result, TV often crashes, upgrades, TV firmware, and occasionally intermittent black screen within one year.
During the second year of the ceremony, there was a discontinuous black screen. During the customer service, the local customer was directly searched for the after-sales service. Because it happened occasionally, there was no way to sell after the sale. It was only for observation. Until July 26, there were continuous, intermittent black screens, and TV symptoms were recorded on that mobile phone.
In the case of my numerous customer service calls, the local sales representative concluded on August 3, considering that it is a motherboard issue, replacing the main board at its own expense, and if it cannot, the display screen is replaced. I am not satisfied with the explanation and continue to call customer service.
On August 4th, customer service concluded that the motherboard BGA chip is open for welding and must be replaced. I do not know if such a post-sales reply can be convinced by customer service. The motherboard BGA chip has a very high welding requirement. If it takes less than 3 years to use it, there will be problems. I think it should be because the TV itself has quality problems. The manufacturer should give me a reasonable explanation and propose a reasonable solution.
The user tells:
In January 2011, I was at the "Carrefour" shop in Guangzhou's Yuancun Village. I was introduced by sales staff to purchase a TCL42 LCD TV. I then used my car to return to my home and used it on the living room wall.
However, in March 2013, video screens, watercolor prints, and double-shadow video screens began to appear. At the time, the time was good and bad, and I did not care for it, thinking that it was a matter of rejuvenation, but it was still until June.
There was no way to call TCL service repair. At that time, it was confirmed that the warranty period had expired. It was said that the maintenance charges for the door-to-door maintenance, replacement fees for the boot fee, etc., I promised at that time. Later, a master just opened it and looked at it. Charge 180 yuan. Also gave him.
I think there should be no problem in the future. However, I didn't expect it to happen in less than a year. I called the TCL headquarters again and asked for repairs again. But they said they still had to charge a fee, saying that the maintenance was only for 3 months. So I feel very uncomfortable in my heart. What I am asking for is that it must be repaired for free. The reason is:
1, the same problem, although the business is a warranty period, but it is too irresponsible performance. If I say the same problem, repair it once a year, 180 yuan each time. What does that mean? The so-called long-term merchants, those are King terms.
2, a TCL TV, bought back less than 2 years, even if this year, the problem continues. And it is still a better-known brand in China. Where is the quality inspection, and what is the responsibility and morals of the company? When you buy things, you always smile with you, and when you have a problem, you face after sales. Service is very poor. I don't know that this would not work for my rights protection. But I want to buy a lesson. It is recommended that you do not buy TCL TVs afterwards, and the quality is worse than that of the cottage.
The user tells:
I purchased a TCL40-inch LCD TV at Suning Electronics, Longhua Meilong Road, Shenzhen, in 2011, worth 4,000 yuan. I have invoices. In March this year, I noticed that the TV screen had frequent flash stripes, which seriously affected the viewing results. .
After the report of the TCL company's maintenance phone, the maintenance staff came to the door after a simple treatment of no effect, and later said that the TV screen problem needs to be pulled back to the factory processing (my TV is in the repair period).
After half a month, TCL maintenance personnel contacted the door to pull out the TV in April. The third day after the TV was pulled away, the maintenance staff called and said that there was a problem with my TV screen. Now, the manufacturer needs to replace a new one. yuan.
Afterwards, I asked the master to tell me the model I changed. I went to the mall and looked at the model. This model didn't have a prototype, and it was a model of clearance and no goods, and the price was only a little over 2,000. The price difference between me and the original machine is far.
Then I called to communicate with the TCL maintenance personnel. The maintenance personnel said that I would communicate with the superior according to my situation and give me a reply. I waited for three or four days and no one gave me a call. I took the initiative to find them and they called. To me, the answer is that the manufacturer should give me my original machine and fix it.
I disagree with this. At the beginning, the machine pulled away and repaired the factory and said that the machine was replaced. Now I told him that I could fix it. After repairing it, I gave it to me. Now I am irritated when I think of the problem.
TCL is a big brand in the country. How do such a big electric appliance company deal with problems for customers? The problem is that your company's product quality problems come first. After that, it replaces a model of clearance with the customer, and then informs the manufacturer of the decision. After the customer's original machine is repaired and returned to the customer, I'm very dissatisfied with your company's solution to the problem. Please ask your company to give the customer a satisfactory solution to this problem. Don't delay the customer.
The user tells:
On August 30, 2012, I purchased the TCL 32F2360 LCD TV at Suningyi and received it on September 15, 2012. The Spring Festival began to be used only after only four months of watching TV.
A vertical line was found on the screen and TCL was called to request a refund. Was informed that the deadline for replacement can only be repaired. I wonder if this clause is reasonable? I do not know if I am in this situation, whether it is in the replacement column, there is a vertical line on the TV screen, I do not know what the problem is, whether it is the hardware of the TV, if the hardware fault is also according to what you said the 15-day deadline ?
My request is to replace a model of the same, no other request, but the quality must be guaranteed, do not like this station, did not see how long, there has been a vertical line failure, make people worries. What are the repair and replacement terms for televisions? If the hardware of the television is also what you said, it will not be changed after 15 days.
The user tells:
I bought a 32-inch TCL color TV on October 20, 2013. Now I have quality problems. There was a problem with the purchase, and the repair staff adjusted the following remote controls. Now the switch does not work.
TV can't open. When it is bought, it is guaranteed for 5 years and important parts are guaranteed for 3 years. However, it is less than fourteen months now. A problem was found in the mall, the mall was pushed to the manufacturer, and the factory service was not in place.
If something goes wrong, we must first pay the inspection fee of 160 yuan. I do not want to understand now, ask: "Warranty" how to say the word, what is the warranty? If the important parts do not know how much money is bad, switching is not an important part.
If you have problems with quality, you will know that you need money. Later, whoever dares to ask for your TV. TCL TV promised not to take responsibility for the service promises of consumers. The phone call yesterday did not come today. What service attitude, warranty, and warranty is the problem of money? Is this the warranty?
When you buy it, it's nice to hear. If you can't find a promised service, you can't find out what we can do. Whoever protects the rights of our consumers, does not say that the problem of their own TV warranty, the existence of quality problems, how to improve quality, is to ask for money, but also to make money.
Xiao Bian concludes:
In fact, the user is not the most concerned about the price issue, precisely the quality of the TV itself. A good television, no matter what the price is like, there will always be consumers to patronize, but the contrary? There is not much demand from the users, just hope that their own interests can be guaranteed.
Users speak:
I purchased the TCL 42-inch color TV on September 18th, 2013. There was a problem on the night of April 7, 2015: The screen flickered slowly. On April 8, 2015, we called TCL color TV after-sales service. They said they would notify the technician to handle it.
Due to the irregularity of the problem, it was OK again after several hours of closure. However, the same problem occurred again on April 24, 2015. After playing the electricity sales, the technicians were asked to pay them a maintenance fee of RMB 40, regardless of whether they had any problems.
The master came to the door on the 25th, the master said; If you find the problem regardless of any problem even if it is a small number of small problems must first pay them 210 yuan maintenance work hours This is the so-called sky-high maintenance work hours fee. If you don't repair, you must pay 40.
What is irritating is that the motherboard has a small foot and welds. After the master repairs the welding, the master still says that it is the cause of thermal expansion and contraction. Is it ridiculous? Welded TVs are on the factory and we have to buy sky-high prices for repairs. Fees! Then I ask, to weld a point to 170? Too outrageous!
Also said that the price department audited, then I ask how did you check the price of this? Other brand TV home without home repair costs and maintenance hours as a well-known brand is such a blindly money?
Can this increase their brand awareness? Wouldn’t it be reasonable for us to increase the number of people buying their products? Is it reasonable to compare TCL with similar products?
The user tells:
I purchased a TCL-L42V6200DEG TV from Suning Tesco on TV in September 2012. As a result, TV often crashes, upgrades, TV firmware, and occasionally intermittent black screen within one year.
During the second year of the ceremony, there was a discontinuous black screen. During the customer service, the local customer was directly searched for the after-sales service. Because it happened occasionally, there was no way to sell after the sale. It was only for observation. Until July 26, there were continuous, intermittent black screens, and TV symptoms were recorded on that mobile phone.
In the case of my numerous customer service calls, the local sales representative concluded on August 3, considering that it is a motherboard issue, replacing the main board at its own expense, and if it cannot, the display screen is replaced. I am not satisfied with the explanation and continue to call customer service.
On August 4th, customer service concluded that the motherboard BGA chip is open for welding and must be replaced. I do not know if such a post-sales reply can be convinced by customer service. The motherboard BGA chip has a very high welding requirement. If it takes less than 3 years to use it, there will be problems. I think it should be because the TV itself has quality problems. The manufacturer should give me a reasonable explanation and propose a reasonable solution.
The user tells:
In January 2011, I was at the "Carrefour" shop in Guangzhou's Yuancun Village. I was introduced by sales staff to purchase a TCL42 LCD TV. I then used my car to return to my home and used it on the living room wall.
However, in March 2013, video screens, watercolor prints, and double-shadow video screens began to appear. At the time, the time was good and bad, and I did not care for it, thinking that it was a matter of rejuvenation, but it was still until June.
There was no way to call TCL service repair. At that time, it was confirmed that the warranty period had expired. It was said that the maintenance charges for the door-to-door maintenance, replacement fees for the boot fee, etc., I promised at that time. Later, a master just opened it and looked at it. Charge 180 yuan. Also gave him.
I think there should be no problem in the future. However, I didn't expect it to happen in less than a year. I called the TCL headquarters again and asked for repairs again. But they said they still had to charge a fee, saying that the maintenance was only for 3 months. So I feel very uncomfortable in my heart. What I am asking for is that it must be repaired for free. The reason is:
1, the same problem, although the business is a warranty period, but it is too irresponsible performance. If I say the same problem, repair it once a year, 180 yuan each time. What does that mean? The so-called long-term merchants, those are King terms.
2, a TCL TV, bought back less than 2 years, even if this year, the problem continues. And it is still a better-known brand in China. Where is the quality inspection, and what is the responsibility and morals of the company? When you buy things, you always smile with you, and when you have a problem, you face after sales. Service is very poor. I don't know that this would not work for my rights protection. But I want to buy a lesson. It is recommended that you do not buy TCL TVs afterwards, and the quality is worse than that of the cottage.
The user tells:
I purchased a TCL40-inch LCD TV at Suning Electronics, Longhua Meilong Road, Shenzhen, in 2011, worth 4,000 yuan. I have invoices. In March this year, I noticed that the TV screen had frequent flash stripes, which seriously affected the viewing results. .
After the report of the TCL company's maintenance phone, the maintenance staff came to the door after a simple treatment of no effect, and later said that the TV screen problem needs to be pulled back to the factory processing (my TV is in the repair period).
After half a month, TCL maintenance personnel contacted the door to pull out the TV in April. The third day after the TV was pulled away, the maintenance staff called and said that there was a problem with my TV screen. Now, the manufacturer needs to replace a new one. yuan.
Afterwards, I asked the master to tell me the model I changed. I went to the mall and looked at the model. This model didn't have a prototype, and it was a model of clearance and no goods, and the price was only a little over 2,000. The price difference between me and the original machine is far.
Then I called to communicate with the TCL maintenance personnel. The maintenance personnel said that I would communicate with the superior according to my situation and give me a reply. I waited for three or four days and no one gave me a call. I took the initiative to find them and they called. To me, the answer is that the manufacturer should give me my original machine and fix it.
I disagree with this. At the beginning, the machine pulled away and repaired the factory and said that the machine was replaced. Now I told him that I could fix it. After repairing it, I gave it to me. Now I am irritated when I think of the problem.
TCL is a big brand in the country. How do such a big electric appliance company deal with problems for customers? The problem is that your company's product quality problems come first. After that, it replaces a model of clearance with the customer, and then informs the manufacturer of the decision. After the customer's original machine is repaired and returned to the customer, I'm very dissatisfied with your company's solution to the problem. Please ask your company to give the customer a satisfactory solution to this problem. Don't delay the customer.
The user tells:
On August 30, 2012, I purchased the TCL 32F2360 LCD TV at Suningyi and received it on September 15, 2012. The Spring Festival began to be used only after only four months of watching TV.
A vertical line was found on the screen and TCL was called to request a refund. Was informed that the deadline for replacement can only be repaired. I wonder if this clause is reasonable? I do not know if I am in this situation, whether it is in the replacement column, there is a vertical line on the TV screen, I do not know what the problem is, whether it is the hardware of the TV, if the hardware fault is also according to what you said the 15-day deadline ?
My request is to replace a model of the same, no other request, but the quality must be guaranteed, do not like this station, did not see how long, there has been a vertical line failure, make people worries. What are the repair and replacement terms for televisions? If the hardware of the television is also what you said, it will not be changed after 15 days.
The user tells:
I bought a 32-inch TCL color TV on October 20, 2013. Now I have quality problems. There was a problem with the purchase, and the repair staff adjusted the following remote controls. Now the switch does not work.
TV can't open. When it is bought, it is guaranteed for 5 years and important parts are guaranteed for 3 years. However, it is less than fourteen months now. A problem was found in the mall, the mall was pushed to the manufacturer, and the factory service was not in place.
If something goes wrong, we must first pay the inspection fee of 160 yuan. I do not want to understand now, ask: "Warranty" how to say the word, what is the warranty? If the important parts do not know how much money is bad, switching is not an important part.
If you have problems with quality, you will know that you need money. Later, whoever dares to ask for your TV. TCL TV promised not to take responsibility for the service promises of consumers. The phone call yesterday did not come today. What service attitude, warranty, and warranty is the problem of money? Is this the warranty?
When you buy it, it's nice to hear. If you can't find a promised service, you can't find out what we can do. Whoever protects the rights of our consumers, does not say that the problem of their own TV warranty, the existence of quality problems, how to improve quality, is to ask for money, but also to make money.
Xiao Bian concludes:
In fact, the user is not the most concerned about the price issue, precisely the quality of the TV itself. A good television, no matter what the price is like, there will always be consumers to patronize, but the contrary? There is not much demand from the users, just hope that their own interests can be guaranteed.